By Texas Tows Inc.
An online tow quote request in Dallas works best when it tells the dispatcher where the car is, what shape it is in and where you want it to go. Texas Tows' Request Service form has only three required boxes besides your service choice, so the "Additional Details" box does most of the work. This guide shows what to put in it, what to leave out and when to call instead.
Quick Summary
- If you need help right now, call (817) 512-1024. The site directs people who need immediate help to call.
- The form asks for your name, phone number, pickup city or ZIP and the service you need. Email and Additional Details are optional.
- Use Additional Details for the exact pickup spot, the vehicle, whether it rolls and where it should go.
- Keep VINs, keys, personal documents and payment details out of the form.
- A submitted request does not by itself confirm availability, dispatch, arrival time or price; call to check and agree details.
What does an online tow quote request in Dallas ask for?
It asks for four required items and offers two optional ones. On the contact page, the form has Full Name, Phone Number, Pickup City or ZIP and Service Needed as required fields. Email Address and Additional Details are optional.
The Service Needed menu lists ten choices: Towing Service, Roadside Assistance, Vehicle Transport, Junk Car Removal, Accident Recovery, Winch Outs, Flatbed Towing, Stuck in Garage Towing, Secondary Towing and Unattended Towing. If you are not sure which fits, pick the closest one and explain in the details box. Our towing service page is the usual starting point for a standard tow.
The form has no separate boxes for the vehicle, the destination or the exact address. Anything the dispatcher needs beyond a city or ZIP has to go in the details box, which is why this post spends most of its time there.
Should you call or send the form?
Call if the situation is urgent. The site lists (817) 512-1024 as the number to call for immediate help, and says the line is available 24 hours a day, 365 days a year. The contact page repeats "For immediate help, call" right under the form. If anyone is injured or you are in immediate danger, call 911. After a crash, the Texas Department of Transportation says to check for injuries first and, if someone is hurt, to render aid and notify law enforcement. Our guide to accident scene safety in Dallas covers more.
The form suits a situation with some room in it. Examples are a car that will not be moved until tomorrow, a vehicle you need transported to a shop you have already picked, or a second tow after a first one. In those cases a written request lets you lay out the details in your own words and in order. If you have already broken down and are deciding what to do next, our checklist for when your car breaks down in Dallas covers the first steps.
What should go in the Additional Details box?
Put in the details that help explain the request. Specific details can help explain the request; the company may need to ask follow-up questions. The box's own placeholder reads "Location, vehicle type, or anything else we should know..." and that is a good guide. A short, complete note usually covers these points:
- The exact pickup spot, such as a street address or a nearby cross street, beyond the city or ZIP you typed above.
- The year, make and model of the vehicle. Start there and ask what else is needed.
- Whether it starts, whether it rolls and whether the wheels steer.
- Where you want it taken: a repair shop name and address, your home or another place in the area.
- Whether you will be with the vehicle at pickup, or someone else will.
- The best time for the pickup, if it is not "as soon as possible."
You do not need to list every detail. Pick the ones that change how the truck gets to the car or how the car gets on the truck. If the car is in a spot that is hard to reach, say so; the next section covers that.
How do you describe pickup access and your destination?
Describe the place the way a driver would see it when pulling up. The city or ZIP tells the dispatcher roughly where you are, but an address or a landmark tells the driver where to stop.
For access, mention anything that could slow or change the pickup:
- Whether the car is on a street, in a driveway, in a parking lot or inside a garage.
- Whether there is a gate, a locked entry or a tight turn, and who can open it.
- Whether the car is blocked in or parked in a low-clearance space.
If the car is stuck inside a parking structure or garage, the site has a separate Stuck in Garage Towing service, and the form lets you choose it. For a vehicle that needs to be moved a longer way, see vehicle transport.
For the destination, give the full name and address of the shop or the street address of your home. Our towing service page says the driver confirms the tow destination before touching your car, and that the destination can be a repair shop, your home or another place in the area. If you do not have a shop yet, say so. Our guide to flatbed vs. wheel-lift towing in Dallas explains how drive type and low ground clearance affect the choice of truck, so mention both if you know them, and say if the car will not roll.
What should you keep out of the form?
Keep private identifiers and anything financial out of it. The details box is plain text that you send over the internet, so write only what a driver needs to find and move the car.
Leave out these items:
- The full VIN. Start with the year, make and model, and ask what else is needed.
- A description of where the keys are hidden, or any key or garage code.
- Driver's license, insurance, registration or title numbers.
- Card numbers or other payment details.
If something sensitive matters to the job, such as a gate code, say in the note that you will give it by phone, and call to arrange it. Also use the phone for anything you would not want written down, such as a name or address you prefer to give verbally.
What does a useful request look like?
It is specific about the place, the car and the destination. The two sample notes below are written for this guide and are not from a real customer.
| Vague note | Useful note | |
|---|---|---|
| Pickup | "Near downtown" | "Parked on the street at [pickup address and cross street]" |
| Vehicle | "My car" | "2016 four-door sedan, starts but will not move" |
| Destination | "A shop" | "Take it to [shop name and destination address]" |
| Access | (nothing) | "Open street, no gate. I will be there." |
The useful version gives the dispatcher specifics instead of guesses. The items in square brackets are placeholders, not real places, so use your own real details.
What happens after you send the request?
You have made a request, not a booking. A submitted request does not by itself confirm availability, dispatch, arrival time or price; call to check and agree details. The site does not describe what happens after the form is submitted. Texas Tows' towing service page describes the steps when you call: the dispatcher confirms your address and gives an ETA, and the driver assesses the vehicle and confirms the tow destination and pricing before touching your car.
That description is of the phone process, not of the online form. If the pickup is time-sensitive, call (817) 512-1024 rather than waiting on a form.
This post does not give prices, because a price depends on the job. Our guide to towing costs in Dallas explains what drives the amount, and how to choose a towing company in Dallas lists what to ask before you agree to one. If you are planning a late-night drop-off, read our post on after-hours towing in Dallas too.
Frequently asked questions
Is an online tow quote request the same as booking a tow?
No. A submitted request does not by itself confirm availability, dispatch, arrival time or price; call to check and agree details.
Do I have to fill in the Additional Details box?
No, it is optional. But it is the only place on the form to give the exact pickup spot, the vehicle, the destination and any access problem. Specific details can help explain the request; the company may need to ask follow-up questions.
Should I put my VIN in the form?
No. Start with the year, make and model, and ask what else is needed. Keep keys, codes, personal documents and payment details out of any written request, and give private details by phone if the job needs them.
What if I need a tow right now?
Call (817) 512-1024, which the site lists as available around the clock. If anyone is injured or you are in immediate danger, call 911.
Can the form tell me the price in advance?
This post and the form do not promise a price. A price depends on the job, and the towing service page says the driver confirms pricing before touching your car. Our towing cost guide explains the factors.
Need a tow in Dallas?
Call Texas Tows at (817) 512-1024 any time, or send a request through the Request Service form if the situation is not urgent. Have the pickup spot, the vehicle and the destination ready; those are the details a request needs.
Sources
- Texas Tows, Contact: form fields, Service Needed menu, placeholder text, phone and 24/7 availability (read 2026-11-06).
- Texas Tows, Towing Service: the steps after you call, including address and ETA confirmation, the driver's assessment and the destination and pricing confirmation (read 2026-11-06).
- Texas Department of Transportation, Tips to avoid collisions and what to do when one occurs: "First, check for injuries" and "If someone is hurt, render aid and notify law enforcement" (read 2026-11-06).
- Texas Tows, Stuck in Garage Towing and Vehicle Transport: service names as listed on the site (read 2026-11-06).
